With over 13 years experience working in the dry cleaning industry he has risen to the very highest level in the profession. Chris possesses the business knowledge for all aspects of the industry including developing and managing a physical plant, retail locations, and routes. He has an extensive knowledge of textile cleaning and finishing techniques and is recognized as an industry leader in operational systems, database management, staff development and team building. In 1995 Chris began work for Madame Paulette in New York City. He was the Project Manager for the development and building of their state of the art production facility. In 1997 he was recruited as Director of Operations, where he began to develop and implement some of the most advanced cleaning and garment care processes in the industry. Given access to some of the most prestigious fashion houses and entertainers in the world, Chris performed extensive garment testing, analysis, and developed the first ever touring division in the Drycleaning industry. Under his tenure Madame Paulette was recognized by New York Magazine in its annual “Best of New York” issue four times. Madame Paulette was bestowed in 2002 with the “Best of the Best of the World” by the Robb Report. Among those and other accolades, Madame Paulette has also been a certified affiliate of World’s Best Cleaners since 2001. Chris has been instrumental in helping make World’s Best Cleaners into the leading institution on benchmarking quality in the dry cleaning industry. His responsibilities as the principle liaison with the suppliers and manufacturers lead into becoming responsible for developing all of the educational workshops and the accreditation criteria. Chris is currently Director of Business Development and Technical Director for World's Best Cleaners and a freelance independent consultant with Effective Solutions, Inc.